Delivery & Return Policy

PURCHASED PRODUCTS WILL BE SHIPPED WITHIN 1 – 3 BUSINESS DAYS STARTING ON THE DATE OF THE ORDER.
AS SOON AS YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A SHIPPING CONFIRMATION AND INFORMATION.
YOUR ORDER SHOULD BE ARRIVED WITHIN 1-3 BUSINESS DAYS.
ANY IMPORT CHARGES, DUTIES AND/OR TAXES ARE THE RESPONSIBILITY OF THE CUSTOMER.
WE CANNOT BE HELD RESPONSIBLE FOR ANY ADDITIONAL COSTS.

YOUR ORDER WILL BE DELIVERED AT THE ADDRESS COMMUNICATED AT THE TIME OF ORDERING. THE CUSTOMER IS RESPONSIBLE FOR THE ACCURACY OF THE INFORMATION PROVIDED WHEN ORDERING. IN CASE OF MISTAKE IN THE ADDRESSEE’S CONTACT DETAILS, GUILHER SHALL IN NO EVENT BE HELD LIABLE FOR THE INABILITY TO DELIVER THE ORDER.
SHIPPING PROBLEMS CAN OCCUR, GUILHER CANNOT BE HELD LIABLE FOR ANY LOSS, DAMAGE OR UNAVOIDABLE DELAY IN DELIVERY. IF YOU HAVE A PROBLEM WITH YOUR ORDER THAT IS RELATED TO SHIPPING, PLEASE CONTACT THE FULFILLMENT PARTNER AS SOON AS POSSIBLE.
YOU CAN FIND THE CONTACT DETAILS IN YOUR SHIPPING CONFIRMATION.
WE CAN NOT BE HELD RESPONSIBLE FOR LATE DELIVERIES, BECAUSE WE DO NOT HAVE CONTROL OVER THIS.

- RETURNS AND REFUND

OUR RETURN POLICY ENTITLES YOU TO RETURN THE PRODUCT(S) FOR ANY REASON WITHIN 14 DAYS AFTER RECEIVING THE PRODUCT(S).
ALL PRODUCTS MUST BE COMPLETELY UNWORN AND UNWASHED, WITH ALL ORIGINAL GUILHER TAGS STILL ATTACHED. PRODUCTS THAT HAS BEEN WORN, USED, ALTERED OR DAMAGED WILL NOT BE ACCEPTED.
GUILHER RESERVES THE RIGHT TO REFUSE RETURN OF ANY PRODUCT THAT DOES NOT MEET TO THESE CONDITIONS. ANY COSTS SUSTAINED BY THE CUSTOMER TO RETURN A PRODUCT ARE NON-REFUNDABLE.
WHEN RETURNING PRODUCTS, PLEASE MAKE SURE THAT THE DELIVERY IS TRACEABLE BECAUSE WE ARE NOT RESPONSIBLE FOR ANY DAMAGE OR LOSSES DONE BY THE DELIVERY COMPANY. 
IF YOU SEND AN ITEM BACK, PLEASE ENCLOSE THE RETURNS FORM IN YOUR RETURNING PARCEL.
AS SOON AS WE RECEIVED YOUR RETURN, IT WILL TAKE APPROXIMATELY 10 BUSINESS DAYS TO PROCESS YOUR REFUND.
ON THE GUILHER FACE MASK YOU CAN'T GET A REFUND BECAUSE OF THE HYGIENIC CONDITIONS.